Terms and Conditions
Introduction
These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, The Real Repair Company accessible at https://www.therealrepaircompany.co.za. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
Intellectual Property Rights
Other than the content you own, under these Terms, The Real Repair Company and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website.
Restrictions
You are specifically restricted from all of the following:
- publishing any Website material in any other media;
- selling, sublicensing and/or otherwise commercializing any Website material;
- publicly performing and/or showing any Website material;
- using this Website in any way that is or may be damaging to this Website;
- using this Website in any way that impacts user access to this Website;
- using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
- engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
- using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being access by you and The Real Repair Company may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
Your Content
In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant The Real Repair Company a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be invading any third-party’s rights. The Real Repair Company reserves the right to remove any of Your Content from this Website at any time without notice.
Limitation of liability
In no event shall The Real Repair Company, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. The Real Repair Company, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
Indemnification
You hereby indemnify to the fullest extent The Real Repair Company from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.
Severability
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Variation of Terms
The Real Repair Company is permitted to revise these Terms at any time as it sees fit, and by using this website you are expected to review these Terms on a regular basis.
Assignment
The Real Repair Company is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
Entire Agreement
These terms constitute the entire agreement between The Real Repair Company and you in relation to your use of this Website, and supersede all prior agreements and understandings.
Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the Republic of South, and you submit to the non-exclusive jurisdiction of the state and federal courts located in South Africa for the resolution of any disputes.
Repair Terms and Conditions for The Real Repair Company
Loss of Customer Data
Part of our services is to load the latest firmware on each device. This will result in the loss of information from the device. It is therefore important to make regular backups of your device while it is in working condition. We offer a backup service at a nominal fee, but this is not always successful if the unit is faulty. The Real Repair Company will not be responsible for the loss of any data and/or custom firmware or other applications that are loaded on the device. We only use original Apple firmware. You may request for us not to load firmware, in which case we will, where possible, affect the repair without updating the device.
Quote Validity
All of our quotes are valid for 5 working days.
Liability
The Real Repair Company shall not be liable for any indirect or consequential loss arising out of or in connection with the repair of the device as specified herein.
Non-Collection of Devices
Devices not collected within two months of notification to collect may be sold by The Real Repair Company to defray expenses.
Collection of Repaired Devices
Devices may only be collected upon payment being received.
Warrantees
Apple 3rd Party – iPhones, iPads and Apple Watch
3 months from date of repair for battery replacements.
Lifetime warranty on all other parts.
Warranty will be voided for any physical or liquid damage.
Apple Original
3 months from date of repair on screen and battery replacements.
Warranty will be voided for any physical or liquid damage.
Samsung
3 months from date of repair on screen and battery replacements.
Warranty will be voided for any physical or liquid damage.
Huawei
3 months from date of repair on screen and battery replacements.
Warranty will be voided for any physical or liquid damage.
*Disclaimer: Only 30 day warranty will be provided for any repairs that require liquid damage repairs or high level mainboard work.
Battery Warranty
- You have 24 months from the date of purchase to redeem your battery warranty.
- Your voucher is not transferable and is linked to the submitted IMEI.
- Redemption is subject to registration within 14 days of purchase.
- All data captured is POPIA compliant.
Privacy Policy for The Real Repair Company
At The Real Repair Company, accessible from https://www.therealrepaircompany.co.za, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by The Real Repair Company and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in The Real Repair Company. This policy is not applicable to any information collected offline or via channels other than this website.
To learn more about how your information is collected and used, please refer to our Privacy Policy.