Privacy Policy

Privacy Policy for The Real Repair Company

 

At The Real Repair Company, accessible from https://www.therealrepaircompany.co.za, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by The Real Repair Company and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in The Real Repair Company. This policy is not applicable to any information collected offline or via channels other than this website.

On the collection, use and disclosure of your information that we collect when you use our website ( https://therealrepaircompany.co.za/ ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

 

Consent

 

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

 

Information we collect

 

We will collect and process the following personal information about you:

  1. Name
  2. Email
  3. Mobile

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

 

How we use and/or share your information

 

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalise, and expand our website
  • Understand and analyse how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

  1. Analytics
  2. Data collection & process

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following:

  1. to comply with applicable law, regulation, court order or other legal process;
  2. to enforce your agreements with us, including this Privacy Policy; or
  3. to respond to claims that your use of the Service violates any third-party rights.

If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

 

Retention Of Your Information

 

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

 

Log Files

 

The Real Repair Company follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

 

Cookies and Web Beacons

 

Like any other website, The Real Repair Company uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.

 

Third Party Privacy Policies

 

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

 

Your Rights

 

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at [email protected].

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

 

Cookies Etc.

 

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy..

 

Security

 

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

 

Grievance / Data Protection Officer

 

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at:

  • The Real Repair Company,
  • 212 Buitengracht St, Cape Town City Centre, Cape Town,
  • email: [email protected]

We will address your concerns in accordance with applicable law.

 

Software & Framework

 

Wordpress

Who we are

Our website address is: https://therealrepaircompany.co.za.

 

Comments

 

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

 

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Cookies

 

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded content from other websites

 

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Who we share your data with

 

If you request a password reset, your IP address will be included in the reset email.

 

How long we retain your data

 

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data

 

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where we send your data

 

Visitor comments may be checked through an automated spam detection service.

 

WooCommerce

We collect information about you during the checkout process on our store.

 

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for the necessary amount of years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example:

  1. analytics
  2. marketing
  3. payment gateways
  4. shipping providers
Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

 

PayFast

By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.

YITH Plugins

What we collect and store

During checkout, we’ll track:

  • Email address, first name, last name: we’ll use this information in order to populate basic information of your account on MailChimp.
  • Billing or shipping data: we’ll use this information in order to complete your account on MailChimp
  • Order total, payment method, customer IP: we’ll use this information in order to improve your account, and send you targeted newsletters
  • Preferences, products purchased, categories of products purchased: we’ll use this information in order to improve your profile, and send you targeted newsletters

When subscribing to newsletter, we’ll track:

  • Email address: we’ll use this in order to populate basic information of your account on MailChimp
  • Any other information submitted through the registration form: we’ll use this information in order to complete your
  • account on MailChimp and send you targeted emails.

We’ll ask for your explicit consent before sending any data to MailChimp servers.

While you visit our site, we collect information about you during the checkout process on our store. We’ll track:

  • SSN and VAT of an order: we’ll add this information to the pdf created
Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • All personal data sent to MailChimp;
  • Log of your consent;
  • MailChimp lists to which you are subscribed.

Our team members have access to these data in order to review what our plugin sent to MailChimp servers.

embers of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • SSN and VAT of an order
What we share with others

We contact MailChimp in order to subscribe users and retrieve information about lists and groups. When processing subscriptions, some of your data will be passed to MailChimp, including information required to target your account, such as the billing information and the product(s) you’re purchasing.

Please see the MailChimp Privacy Policy for more details.

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